Much awaited Twitter Seva was finally launched by the Commerce and Industry Ministry yesterday. Launched by Nirmala Sitharaman, Union Minister and the idea behind this initiative is to address queries and grievances on matters relating to the ministry.
“Through this Twitter Seva, queries on matters relating to Department of Commerce (DoC) and Department of Industrial Policy and Promotion (DIPP) will be answered.
Speaking on the launch, Sitharaman said, “All officers have been sensitized to respond to the tweets within a short time frame.”
Anyone desirous of assistance from the ministry can use the hashtag #mociseva. An institutionalized mechanism with a special Twitter cell has been created in the ministry manned by officers, who will monitor and direct all the tweets to the concerned officers.
Swati Bhargava, Co-Founder, CashKaro believes that Twitter Seva is a great step by Modi Government under the Startup India- Stand Up India initiative to directly connect with budding entrepreneurs.
Sharing her thoughts on this initiative, Bhargava said, “We as start-ups face a lot of issues which are related to newer policies, regulations, taxation etc. to finding the right partner for collaboration and raising funds. Setting up a hotline such as this on Twitter, will lead to better communication with the Government and help in resolving grievances. It is imperative though that the speed of responses on Twitter is fast so that real time change can be effected.”
Queries regarding SEZs, tea, coffee, rubber and spices boards will be addressed by the ministry while that on manufacturing policy, industrial corridors, investment promotion, Make in India, Start-up India, Foreign Investment Promotion Board (FIPB), FDI, Intellectual Property Rights, patents, trademarks, copyrights, light engineering industry, cement and rubber industry will be addressed by DIPP, the statement said.
On the other side, according to Ashwani Rathore, CEO & Co-Founder, SpiderG Twitter Seva from Government of India is a great initiative. It will support budding entrepreneurs.
“This Twitter Seva should split-up regulatory issues related to Startup ecosystem and work towards the fullfiment of promises made during the Startup India initiative,” expressed Rathore.
