Commenting on the new initiative, Saurabh Kochhar, CEO, Foodpanda India said, “Customer experience is the core of our business and we constantly strive to innovate and improvise on our offerings and services. The new service is a result of our constant effort to ensure timely delivery of food at the consumer’s doorstep – for which we have streamlined our processes and introduced robust systems and matrix to ensure an efficient end to end service within a timeframe of 45 minutes.”
Foodpanda has tied up with around 900 vendors in Delhi NCR and Pune and some of the key partnering brands such as Burger King, Wendy’s, Biryani Blues, Eatsome, Subway, Ammi’s Biryani, Southy amongst others. Over the next three months,Foodpandais all set to take this service national through a partner base of 1500-2000 vendors.
For this service, Foodpanda has selectively tied up with restaurants where it uses its own delivery fleet for an assured delivery within 45 minutes. In case of a delay, Foodpanda assures cashback to customers which is subjective to the delay and its cause.
